Shipping Policy

Last updated: September 18, 2026

Shipping rates

Destination	Rate	Estimated delivery
United States (all 50 states)	Free	10–20 business days
All other countries	$9.99 flat	15–30 business days

Estimated delivery is counted from the ship date, not the order date. Delivery estimates are typical transit times, not guarantees.

Processing time

Orders are processed and handed to the carrier within 2–5 business days (Monday–Friday, excluding U.S. and Chinese public holidays). During sales, holiday peaks, or high order volume, processing may take up to 7 business days.

Where we ship from

To keep prices low and shipping free, our products ship directly from our fulfillment partner's international warehouse. This is why delivery takes longer than domestic shipping — but every order is tracked.

Tracking

You'll receive an email with a tracking number as soon as your order ships. Tracking may show only "label created" or "parcel data received" for 5–7 days after that email while the package moves from the warehouse to the international carrier; this is normal and does not mean your order is lost. Once the package enters the U.S., it is handed to a domestic carrier (usually USPS) for final delivery and the tracking updates more frequently.

Delays

Carrier delays, weather, customs holds, and peak-season backlogs are outside our control and are not grounds for cancellation while the package is in transit. If your package has had no tracking update for 10 business days, contact us and we'll investigate with the carrier. If it has not been delivered within 30 days of the ship date, we'll reship or refund it — see our Refund Policy.

Delivered but not received

If tracking shows "delivered" but you can't find the package, please check with household members, neighbors, your building's mailroom, and your local carrier — packages are often scanned a little before they're dropped off. If it still hasn't turned up after 48 hours, contact us within 7 days of the delivery scan and we'll open a claim with the carrier. Once the carrier confirms delivery to the address provided at checkout, responsibility for the package passes to you, unless you purchased Shipping Protection at checkout, in which case we'll reship your order free of charge.

Multiple items

Packs are shipped together as one package. If you order more than one pack, they may arrive in separate packages on different days.

Customs, duties, and taxes (international orders)

International orders may be subject to import duties or taxes charged by your country. These are set by your customs office, are the customer's responsibility, and are not included in our price. Orders refused at customs or returned for unpaid duties are treated as returns; original shipping is non-refundable and return-transit costs are deducted from the refund.

Address accuracy

Please double-check your address at checkout. We can change an address within 12 hours of ordering — email wordybarks@gmail.com. Packages returned to us because of an incorrect or incomplete address can be reshipped for a reshipping fee, or refunded for the product price minus the original shipping cost.

P.O. Boxes and APO/FPO

We ship to P.O. Boxes and military addresses within the U.S. Delivery to these addresses may take a few extra days.

Questions

Email wordybarks@gmail.com with your order number and we'll reply within 1 business day.