Refund policy

Refund & Return Policy

Last updated: September 18, 2026

We want you and your pet to love your WordyBarks buttons. If something isn't right, here's how we handle it. Please read this policy before ordering — placing an order means you agree to it.

Damaged, defective, or wrong item

If your order arrives damaged, doesn't work, or isn't what you ordered, email wordybarks@gmail.com within 7 days of delivery with your order number and a clear photo or short video showing the issue. Once we confirm the problem, we'll send a free replacement or issue a full refund — your choice. You usually won't need to send anything back. Claims made after 7 days, or without photo/video evidence, may be declined.

Changed your mind?

Unused items in their original packaging can be returned within 15 days of delivery for a refund of the product price.

  • Refunds are only available for unused items. The buttons must be unused, unrecorded, and in their original packaging with all parts. Items that have been used, recorded on, damaged, or are missing parts or packaging are not eligible for a refund and may be refused or returned to you.
  • Email wordybarks@gmail.com with your order number to start a return. We'll reply with the return address and instructions. Returns sent without prior approval will not be accepted.
  • Return shipping is paid by the customer. Please use a tracked service — we can't refund returns that don't arrive.
  • If we provide a prepaid return label as a courtesy, the label cost is deducted from your refund.
  • Original shipping charges and optional add-on services (such as Priority Delivery or Shipping Protection) are non-refundable once the order has shipped.
  • Returns must be shipped back within 15 days of receiving our return instructions.

Refund timing

Once we receive and inspect your return (or approve a damage claim), we'll refund your original payment method within 5 business days. Your bank or card issuer may take an additional 5–10 business days to post it. Refunds are issued to the original payment method only.

Lost or delayed packages

  • Delivery estimates in our Shipping Policy are estimates, not guarantees. An order cannot be cancelled or refunded while tracking shows it is in transit.
  • If your package has not been delivered within 30 days of the ship date, contact us and we'll send a free replacement or a full refund — your choice.
  • If tracking hasn't updated for 10 business days, contact us and we'll investigate with the carrier.
  • If tracking shows "delivered" but you didn't receive it, check with household members, neighbors, and your local carrier first, then contact us within 7 days so we can open a carrier claim. Once the carrier confirms delivery to the address you provided, we are not responsible for the package unless you purchased Shipping Protection at checkout, in which case we'll reship it free of charge.

Chargebacks

If you have any problem with your order, please email us before opening a dispute with your bank or card issuer — we reply within 1 business day and resolve almost every issue with a refund or replacement. Chargebacks opened without contacting us first will be contested with order, tracking, delivery, and communication records, and we reserve the right to decline future orders from customers who file unjustified chargebacks.

Order changes and cancellations

Orders are sent to our fulfillment partner quickly. You can request a cancellation or address change within 12 hours of placing your order by emailing wordybarks@gmail.com. After that, the order is already processing and can't be changed or cancelled; you're welcome to use the 15-day return process once it arrives.

Non-returnable

  • Used, recorded-on, or damaged items, or items missing parts or original packaging
  • Items marked "final sale"
  • Gift cards and add-on services
  • Items returned without contacting us first, or after 15 days from delivery

Questions?

Email wordybarks@gmail.com — we typically reply within 1 business day.